Junior Help Desk Intern (Summer 2027)

Join Muon, a fast-growing aerospace startup, as a Junior Help Desk Intern for the summer of 2027. As the first point of contact for IT support, you'll gain hands-on experience in IT and customer service while learning about the aerospace industry. This full-time, on-site internship in Mountain View, CA, offers direct mentorship and the opportunity to make a real impact on the company's success.

Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes.

The Company may, for legitimate business reasons, decline to pursue any export licensing process

We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application!

Responsibilities

• Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees.
• Troubleshoot common hardware, software, printing, conferencing, and connectivity issues.

Requirements

• Able to work full-time and on-site in Mountain View, CA
• Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)

Well-organized, reliable, and eager to learn

• Strong communication and customer-service skills, and patience helping non-technical users
• Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
• This position requires access to export controlled information.
• To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.

Prior help desk, IT support, or customer-service experience

• Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
• Exposure to Active Directory, Okta, or Google Workspace administration
• Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting

Preferred

• CompTIA A+ or similar coursework or certification (in progress is fine)