Customer Support Specialist (DACH)
Recruitee
- Cologne, Germany
- Mid Level
- Posted
Skills
Required
- customer support
- Context-driven
- solver
Preferred
- investigating issues
- customer insights
Responsibilities
- Join Tellent as a Customer Support Specialist for the DACH region. You'll be the main point of contact for our customers, helping them get the most out of our Talent Management Suite. Your responsibilities will include resolving customer inquiries, investigating issues, and identifying opportunities for product improvement. You'll also work closely with other teams to solve problems and turn customer insights into meaningful improvements. Enjoy benefits like hybrid work, flexible hours, a training budget, and more.
- Kundenanfragen eigenverantwortlich bearbeiten und Lösungen finden.
- Produktkenntnisse vertiefen und als Experte für Tellent-Produkte agieren.
- Muster und Verbesserungspotenziale identifizieren, um den Support zu optimieren.
Requirements
- Customer support experience: Entry-level experience in customer support, customer care or another client-facing role where you’ve been responsible for solving problems, explaining technical concepts clearly and delivering a great customer experience
- Critical Thinking & AI: Context-driven problem solver who uses data, curiosity, and modern AI tools to find accurate solutions
- Language skills: Strong written and verbal communication skills in German (minimum C1 level or higher) and English (minimum B2 level or higher)
- Ownership & Collaboration: Adaptable, reliable, receptive to feedback, and eager to contribute to team success
Pay
EUR 39,000 - 45,000