Technical Customer Success Manager

Join ReadMe, a fast-moving startup that helps leading tech companies build beautiful and interactive developer hubs. As a Technical Customer Success Manager, you'll own a book of enterprise accounts, oversee implementation, partner with customers for success, and identify growth opportunities. You'll be the primary technical and strategic contact for each account, get hands-on with technical implementation, and advocate for customers internally. Enjoy benefits like fully covered healthcare, competitive pay, flexible work, unlimited PTO, and quarterly retreats.

Passionate about working with others; you’d be collaborating with lots of new customers, and our Sales, Product, Support and Enterprise Engineering teams!

Responsibilities

• Own a book of enterprise accounts end to end, overseeing onboarding, adoption, renewal assistance, and expansion.
• Act as the product subject matter expert for your accounts, answering product questions in real time and debugging alongside customers.
• Identify expansion and growth opportunities across your book and partner with Sales to close them.
• Someone who uses AI as a working tool. You've built prompts, workflows, or small automations that changed how you actually get work done, and you're eager to keep doing that

Requirements

• A problem solver who'd rather figure out the answer than escalate it. You enjoy the puzzle of making a product bend to a customer's real-world constraints
• Technical enough to read an OpenAPI spec, poke at a customer's HTML/CSS/JS, understand SSO and auth flows, and use Git and a CLI comfortably. You don't need to be a software engineer, but you should be able to hold your own with one
• An outstanding communicator, very organized, and able to manage multiple projects at once