Manager of Customer Operations

Join our fast-scaling global software company as the Manager of Customer Operations. In this role, you will be responsible for the operational backbone of our Go-to-Market engine, ensuring revenue accuracy and supporting audit readiness. You will drive accurate and timely billing, manage the customer lifecycle, and serve as the operational backbone for Sales, Customer Success, and Finance. Additionally, you will lead cross-functional improvement initiatives and manage a team of operations professionals.

Responsibilities

• Assurer l'intégrité du processus de réservation de l'entreprise de bout en bout, en appliquant les contrôles qui protègent l'exactitude des revenus et soutiennent la préparation à l'audit.
• Diriger la facturation précise et en temps voulu des contrats de licence, d'abonnement et de services professionnels, en réduisant les erreurs et en accélérant la collecte des paiements.
• Gérer le cycle de vie du client de la signature à la séparation, en coordonnant l'intégration et la résiliation, et en possédant les opérations de licence.

Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams
• Master's degree or equivalent experience in Business, Finance, or Operations
• Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP/billing tools is a plus
• Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency
• A genuine ownership mindset and structured project management skills, comfortable running multiple workstreams in a high-pace environment
• Exceptional communication skills across all levels, from CFO to junior analyst

Preferred

• Partner/channel operations experience — familiarity with reseller or distributor ecosystems is a strong plus

Pay

USD 120,000 - 200,000