Operations Executive (Wembley)

Join our team as an Operations Executive in Wembley, where you'll play a crucial role in enhancing the customer and driver experience. In this position, you'll handle customer queries, investigate and solve problems, analyze feedback, and collaborate with internal teams to address recurring issues. Strong analytical skills, the ability to work independently, and excellent communication skills are essential for success in this fast-paced environment.

Responsibilities

• Gérer et résoudre les demandes des clients par e-mail et par téléphone, en veillant à une expérience client positive à tous les points de contact.
• Analyser les retours des clients et les tendances de service pour identifier les schémas, en recommandant des stratégies pour réduire les problèmes répétitifs.
• Collaborer avec les équipes internes pour traiter les causes profondes des problèmes récurrents et garantir des solutions à long terme.
• Ability to remain calm under pressure, with a strong desire for personal development and continuous learning

Requirements

• Strong analytical skills to identify trends and develop actionable insights for process improvement
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent organisational and time management skills to meet targets and deadlines
• Strong verbal and written communication skills to effectively convey information and ideas
• Ability to handle customer queries with professionalism and clarity
• Proven track record of strong problem solving with a proactive mindset

Preferred

• Familiarity with delivery services or logistics is a plus but not essential

Pay

GBP 26,500 - 28,000