Operations Specialist

Join Zeffy, a fast-growing startup dedicated to empowering nonprofits and making a positive impact on the world. As an Operations Specialist, you'll play a critical role in protecting our platform and users as we expand into new markets. You'll manage frontline operations, conduct in-depth reviews on suspicious queues, and find innovative solutions to cut fraud management time in half. With a focus on fast decision-making, a full-stack mindset, and a commitment to impact over hierarchy, you'll have the autonomy to optimize and innovate in your role.

We're looking for someone with 0-2 years of experience (this can be your first job!) in operations, back-office functions, or customer-facing roles, ideally in a startup, fintech, or payment company. Prior fraud experience is not required: we can train you from scratch.

*💡 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you!*

About Zeffy

We move fast by keeping things simple, and we want someone who shares that mindset.

Responsibilities

• Conduct in-depth reviews on suspicious nonprofit queues and handle direct verification correspondence with nonprofit leadership.
• Identify and implement operational improvements to reduce fraud management time and enhance fraud detection.
• Collaborate with the fraud team to streamline payment dispute handling and automate nonprofit background checks.

Requirements

• You're an empathetic communicator with clear communication in French and English, strong client focus, and ability to build trust while handling sensitive cases.
• You have a investigative analytical instinct. You love connecting the dots and spotting weird behaviors. You've worked with data - spreadsheets, SQL, BI tools, or anything in between to build logic, and dig until you find emerging patterns. You don't need someone to hand you the answer.
• You have high grit and a finisher's discipline. You get genuine satisfaction from closing loops, achieving backlog zero, and resolving thorny edge cases. You take pride in meticulous execution and the daily grind—you want to be on the frontline, not in an armchair strategy role.
• You have an operational hacker mindset. When you see a repetitive task, your first instinct is to fix it - not just flag it. You've used automation tools, written scripts, or built workflows to cut waste. Bonus if you've worked with no-code automation tools (Claude Cowork/skills, n8n, Make, Zapier, etc.).

Pay

EUR 42,000 - 52,000

Benefits

• 🏖️ 5 weeks holiday per calendar year
• 💰 Competitive stock option program
• 🏥 Health insurance covered 100% by Zeffy (with Alan)
• 🧘 Wellbeing Allowance of 270€ per calendar year
• 🍽️ Ticket Restaurant at max face value of €12.10, 60% Zeffy-covered (legal cap)
• 🤝 Team volunteering four times per year
• 🏢 Offices located in the heart of Paris 11ème, with the possibility of flexible, hybrid work 2-3 days per week
• 🌍 Offsite summit once a year with the entire team