Customer Success Manager - Mexico

Join Displayce, a leading programmatic advertising platform, as a Customer Success Manager in Mexico. In this role, you will be the main point of contact for clients in Mexico, guiding them through onboarding, providing campaign support, and acting as a bridge between local clients and our teams in Europe. You will have the opportunity to make a significant impact on our growth in the Mexican market.

Be the main point of contact for clients in Mexico, guiding new clients through onboarding and helping them adopt the platform's key features.

We are looking for an intermediate to experienced profile. What matters most is your ability to build strong client relationships and make complex media setups simple.

Responsibilities

• Recommend media plans tailored to the client's target and to the specifics of the local market, providing first-level campaign follow-up.
• Act as the bridge between Mexican clients and Displayce teams in Europe, sharing client feedback and local market insights.

Requirements

• Has at least 2 years of experience in customer success, account management or a similar client-facing role, ideally in ad tech, digital media or SaaS
• Speaks fluent Spanish and English, and can lead a client meeting in both languages
• Enjoys complex media setups and knows how to make them simple to understand
• Is autonomous, rigorous and organised, proactive in solving problems and driven by client satisfaction
• Is comfortable working with remote teams in another time zone and representing Displayce on their own in a market
• Knowledge of programmatic advertising (DSP, SSP) and of DOOH
• The ability to adapt to cultural differences in client relationships