Customer Success Manager (US)
Nory
- New York, United States
- Mid Level
- Posted
Skills
Required
- Own renewals and expansion
- spot risks
Join Nory, a fast-growing restaurant management system, as a Customer Success Manager in New York. You'll own a growing book of SMB and mid-market restaurant groups, build success plans tied to customer goals, and monitor customer health and product usage. With a focus on customer relationships and data-driven decision making, you'll help shape the future of hospitality tech.
Responsibilities
- Own renewals and expansion across your book, hitting and exceeding NRR goals.
- Build success plans tied to each customer's goals, and show them the measurable value they get from Nory.
- Monitor customer health and product usage to spot risks and upsell opportunities early.