SAP Service manager

NTT DATA, a global leader in business and technology innovation. As a Service Manager SAP, you will lead and manage SAP services within complex Enterprise Solutions environments, ensuring service quality, contractual compliance, client satisfaction, operational efficiency, and continuous improvement. You will coordinate delivery teams, client stakeholders, and third parties, while promoting service management methodologies and quality improvement practices.

Responsibilities

• With a focus on long-term relationships and career development, NTT DATA offers a collaborative culture, work-life balance, and a commitment to diversity, equity, and inclusion.
• Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
• Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
• Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.