Customer Solutions Strategy Lead

Join Cloudflare as a Customer Solutions Strategy Lead, where you will play a crucial role in driving enterprise-wide transformation for our highest-value accounts. You will serve as the strategic link between commercial relationships and pre-sales efforts, mapping the customer's entire technical ecosystem and orchestrating cross-functional teams to deliver exceptional outcomes. This role requires a deep understanding of cloud computing solutions, security architecture, and AI, as well as exceptional communication skills to influence C-level executives.

About Cloudflare

Relentless Curiosity: A natural obsession with "How it works" and "How it could be better." You are driven to discover the architectural truth behind every customer challenge

Responsibilities

• Establishing and maintaining relationships with key stakeholders, including CTOs, VPs of Engineering, and Platform Architects, to drive platform adoption and business outcomes.
• Developing account-specific adoption plans across App Modernization, Developer, and AI, and coordinating resources against adoption milestones.
• Identifying and qualifying platform expansion opportunities, building the case for expansion, and handing off to Client Directors when commercial-ready.

Requirements

• Bias for Action: You don't just identify problems; you build the "Formation" to solve them. You are comfortable in high-pressure, ambiguous environments
• Executive Presence: Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously
• Architectural Command: 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment
• 7+ years of deployment experience in similar role or experience in a technical leadership role
• Previous experience as a Customer Engineer leader, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
• Proven track record using AI to help drive revenue

Strong knowledge of Security Architecture, Design and Operations

• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS

Pay

USD 273,000 - 341,000