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People Generalist

Twilio

Join Twilio as a People Generalist, where you'll support our Go to Market and Marketing organizations, comprising over 2,500 employees. You'll be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with international and functional HRBPs and COEs. Your responsibilities will include analyzing HR data, managing performance management cases, coaching managers, and supporting ad hoc projects. You'll also have the opportunity to work from home, enjoy generous annual time off, and participate in comprehensive health programs.

Partner with the HRBP team to support program roll-outs and ongoing process execution, and analyze HR data to generate insights.

Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes.

Responsibilities

  • Lead business-led initiatives such as re-organizations, job role and level assessments, and partner cross-functionally with key stakeholders.
  • Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
  • Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
  • Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
  • Demonstrates employee focus and managing proactive communication to ensure optimum HR support

Requirements

  • Strong ability to identify process gaps and improvement opportunities
  • Keen to continue learning and developing their skill set, having a growth mindset
  • You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
  • Strong data analysis skills and ability to share recommendations with stakeholders

Ability to take initiative and be a self-starter

  • AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools
  • Proficiency with HR systems, such as Workday and ServiceNow
  • 3+ years experience in an HR role
  • Experience partnering with or supporting GTM business units

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