Technical Outcomes Manager

Join as a Technical Outcomes Manager, where you'll be a trusted advisor to our customers, helping them maximize the value of our platform.

Responsibilities

• You'll analyze customer data, identify optimization opportunities, guide operational improvements, manage platform configurations, and support technical changes.

Requirements

• This role requires strong analytical thinking, technical aptitude, and consultative problem-solving skills.
• You'll work cross-functionally with Product, Engineering, Customer Success, and Implementations to ensure customers achieve meaningful business outcomes. - Analyser les données des clients, identifier les opportunités d'optimisation et fournir des recommandations actionnables. - Configurer et optimiser les environnements des clients, y compris la gestion des mises à jour de configuration et des changements d'intégration. - Collaborer avec les équipes Produit, Ingénierie et Mise en œuvre pour défendre les besoins des clients et influencer les améliorations du produit. - This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact - Experience managing multiple customer priorities in a fast-paced environment - Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes - Strong project management and organizational skills - Experience working with SaaS products and enterprise customers - Excellent communication skills with the ability to explain technical concepts in a business-friendly way - 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role - You think like a consultant, not just a support resource - Experience working with finance, accounting, or ERP systems is a plus - Comfortable working with CSV data, APIs, integrations, and software configuration - Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI,
• Tableau, or similar platforms - You thrive in ambiguity and enjoy solving challenging problems - You balance technical depth with exceptional customer communication - You're collaborative, resourceful, and comfortable working across multiple teams - You proactively identify opportunities to improve customer outcomes - Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving - Previous experience in consulting, business transformation, or operational advisory roles - You're naturally curious and enjoy digging into data until you understand the "why." - Familiarity with SQL - You embrace new technology and enjoy learning emerging AI tools - If you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you