Customer Success Manager (Sana)

Join Sana, a leading organization in the field of AI-driven learning solutions. As a Customer Success Manager, you will be responsible for partner engagement, ensuring customers achieve meaningful outcomes from their investment in Sana Learn. You will own a portfolio of customers, define success plans, monitor customer health, and drive adoption strategies. This role requires an entrepreneurial mindset, a focus on outcomes, and the ability to thrive in fast-moving, ambiguous environments.

You have an entrepreneurial mindset and enjoy building and improving how things work

About Workday

You are impact-driven and focused on outcomes, not activity

Responsibilities

• Assurer l'adoption, la réalisation de valeur, la santé du portefeuille et la croissance des clients utilisant Sana Learn.
• Définir des plans de succès, des indicateurs clés de performance (KPI) et des résultats mesurables alignés aux objectifs des clients.
• Identifier les risques tôt et conduire des plans d'atténuation clairs, tout en menant des conversations avec les clients pour définir le succès.

Requirements

• You are naturally curious and always seeking to learn
• You are energized by learning, AI, and driving change in organizations
• You are comfortable operating in ambiguity and solving open-ended problems

You collaborate effectively and influence without authority

• We are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work
• Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
• Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders
• Implementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
• Experience working with enterprise customers
• Experience driving adoption with measurable customer outcomes
• Outcome focused
• Implementation experience of a SaaS product
• Ability to thrive in an environment with limited playbooks
• Experience with incorporating AI into client workstreams

Preferred

• 4+ years of experience in customer success, consulting, or similar roles in a SaaS environment (prefer experience in L&D or HCM environments)
• Experience working with senior stakeholders
• 7+ years of experience in customer success, consulting, or similar roles in a SaaS environment (prefer experience in L&D or HCM environments)

Pay

USD 128,200 - 192,200