Join our team as an IT Engineer and be a key part of our day-to-day IT operations. You will support employees across hardware, software, identity, devices, conference rooms, and core business systems.
You will also support employee onboarding and offboarding, manage IT equipment, administer core IT systems, and improve IT workflows.
Comfortable working onsite at our South San Francisco HQ 5 days per week, with flexibility as needed
If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Responsibilities
Your role will involve providing fast and high-quality technical support, troubleshooting issues, and contributing to strong support SLAs and employee satisfaction.
Support employee onboarding and offboarding across systems, devices, and applications, ensuring new employees have the correct equipment, access, and tools available on day one.
Administer and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms, troubleshooting account provisioning, authentication, permissions, and application access issues.
Requirements
The ideal candidate has 3+ years of hands-on experience in IT support or operations, a strong customer-service mindset, and is comfortable working onsite at our South San Francisco HQ.
Provide fast, thoughtful, and high-quality technical support to employees, troubleshooting hardware, software, connectivity, access, and application issues.
The ideal candidate is technically curious, customer-focused, and comfortable taking ownership of problems from initial request through resolution
You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale
3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role
Familiarity with Identity & Access Management concepts such as SSO, SAML, and SCIM
Experience with endpoint management, device deployment, and access controls
Proven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access
Strong customer-service mindset with a focus on delivering an excellent employee experience
If you don’t meet every requirement but are excited about the role, we encourage you to apply
Ability to manage multiple priorities and take ownership of issues through resolution
Experience supporting onboarding and offboarding processes
Hands-on experience supporting macOS and Windows environments; Linux experience is a plus
Strong written and verbal communication skills
Preferred
Familiarity with compliance frameworks such as SOC 2, ISO 27001, or GDPR is a plus
Experience supporting a globally distributed workforce is a plus
Experience working in a high-growth or operationally complex environment is a plus
Experience supporting A/V systems and conference room technology is a plus
Experience with tools such as ChatGPT, Codex, Claude Code, or similar AI-assisted development and automation platforms is a plus
Experience using AI-powered tools or building AI-driven automations to improve IT support, troubleshooting, workflows, scripting, or internal operations is a strong value-add
