Support & Operations Analyst

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Support & Operations Analyst, you will own the day-to-day operations of our credit card product in Mexico, engage with customers, analyze data, and improve processes. You will work in a dynamic environment, collaborate with exceptional colleagues, and have the opportunity to make a significant impact from day one.

Work alongside AI agents to improve their output, help decide which repetitive work should be automated next, and reduce dependency on other teams.

Responsibilities

• Own the daily operational queues for the credit card product, running recurring card-ops routines and resolving cases from first contact to actual resolution.
• Investigate customer issues by digging into dashboards, internal tools, and customer records to determine root causes and spot irregularities.