jobapplier

Account Manager (Spanish Speaker)

Cloudtalk

Skills

Required

  • Data-driven
  • health score frameworks
  • used leading indicators
  • Excel / Sheets
  • BI dashboards
  • CRM

Preferred

  • CS/AM tooling
  • HubSpot
  • Gainsight
  • Planhat

CloudTalk as an Account Manager, where you will be the business owner of your portfolio. This is a quota-carrying role focused on customer retention and portfolio expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business. You will lead the full renewal cycle, identify and close organic growth opportunities, and build and maintain customer health frameworks. The ideal candidate will have experience in account management or customer success in B2B SaaS, a data-driven mindset, and business fluency in English and Spanish.

Responsibilities

  • Gestionar y expandir una cartera de clientes, asegurando la retención y el crecimiento de las cuentas.
  • Actuar como un socio estratégico de confianza para los clientes, siendo responsable de sus métricas de éxito y la salud de su cartera.
  • Liderar el ciclo completo de renovación y cierre de oportunidades de crecimiento orgánico dentro de la cartera.

Requirements

  • Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
  • Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
  • Highly commercial mindset — you think like a revenue owner, not just a relationship manager

Business fluency in English and Spanish

  • Proven ownership of a book of business independently — you've managed renewals, run save plays, and grown accounts without heavy oversight
  • We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes
  • Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite

Preferred

  • Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
  • Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
  • Technical aptitude — you enjoy learning SaaS products deeply and can guide customers to maximise platform value