Customer Success Associate

Join Filevine as a Customer Success Associate, where you'll play a crucial role in ensuring customers realize ongoing value from our product, Depositions. You'll work closely with various teams to monitor customer health, support go-to-market initiatives, and educate customers on best practices. This position offers a competitive salary, benefits, and the opportunity to make an impact from day one.

Responsibilities

• Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine.
• Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals.
• Prepare and support business reviews by gathering usage data, outcomes, and operational insights.

Requirements

• This is an ideal role for someone who enjoys relationship-building, and helping customers succeed at scale
• Highly organized and able to manage multiple customer initiatives simultaneously
• Data-driven mindset with comfort interpreting usage metrics and health indicators
• Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
• Collaborative and proactive, with a strong sense of ownership and accountability
• Strong communication skills with the ability to explain concepts clearly and empathetically
• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role
• This position is based out of our San Francisco, Chicago, Salt Lake City or New York offices

Preferred

• Experience in SaaS, legal tech, or B2B software is a plus

Pay

USD 75,000 - 85,000