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Digital Support Specialist

NYMBUS

Skills

Preferred

  • banking compliance

Join our team as a Digital Support Specialist, where you will provide front-line support to both consumer and business banking customers. In this fast-paced Contact Center environment, you will deliver exceptional service through various communication channels, assist with digital banking access and account servicing requests, and ensure compliance with established policies and procedures.

Responsibilities

  • Provide front-line support to consumer and business banking customers through various digital communication channels.
  • Assist small business and commercial customers with online and mobile banking access, user access and password resets, and general business banking inquiries.
  • Review and process customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies and procedures.

Requirements

  • This position requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution whenever possible.
  • Flexibility in scheduling is required to meet the needs of a 7-day-a-week Contact Center.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays as required
  • Associate’s Degree or equivalent experience in a related field
  • Ability to prioritize and meet performance and SLA expectations
  • Strong communication skills (verbal and written)
  • Ability to multitask effectively in a multi-system environment
  • Working knowledge of deposit accounts and basic business banking products

Strong attention to detail and problem-solving skills

  • 2+ years of experience in a financial institution, call center, or customer service role
  • As a condition of employment, this role requires the candidate to maintain a stable, high-speed internet connection. Minimum upload speeds of 100 Mbps are required and must be sustained throughout employment

Preferred

  • Experience supporting consumer and/or small business banking customers preferred
  • Familiarity with KYC/CIP and banking compliance requirements preferred