Senior Staff Technical Program Manager (Moveworks)

Join Moveworks, a rapidly growing AI company now part of ServiceNow. As a Senior Staff Technical Program Manager, you will lead critical programs, starting with the ServiceNow integration and expanding into a broader portfolio. This highly technical role requires extensive experience in infrastructure, platform modernization, or large-scale distributed systems programs. You will manage the program end-to-end, align engineering leaders and executives, and drive outcomes through clarity and structured decision-making.

Lead and manage critical programs end-to-end, starting with the ServiceNow integration and expanding into a broader portfolio as the business unit scales.

Background in agentic AI, conversational AI, or AI assistant platforms — you understand why agent runtimes, tool calling, RAG, and evals are not the same problem

About ServiceNow

A track record of leading cross-org programs involving 100+ engineers, multiple VPs, and competing roadmaps — ideally including at least one large-scale integration, migration, or platform unification

Responsibilities

• Drive the roadmap and execution plans for Moveworks Infrastructure initiatives, focusing on expanding the infrastructure footprint and managing the infrastructure stack across diverse environments.
• Serve as the senior partner to engineering leadership, representing the program to the CTO, CPO, and executive staff, and owning the message.
• Excellent written communication. You can compress a 200-engineer program into a one-page exec narrative without losing the truth of it. You write decision docs that hold up under scrutiny
• You have operated at staff, principal, or director IC scope on programs where the hard part was not coordination alone, but understanding technical dependencies, sequencing migrations, managing reliability risk, and helping engineering leaders make durable tradeoffs
• Comfort operating across SaaS, on-prem regulated, and government cloud (FedRAMP, IL5) deployment models
• Experience leading post-acquisition technical integration programs at scale

Requirements

• Deep technical fluency across infrastructure modernization domains — distributed systems, cloud-native infrastructure, Kubernetes, multi-region and multi-cloud architectures, hyperscaler platforms (AWS, Azure, GCP), identity, data platforms, observability, reliability, and migration strategy
• Strong technical judgment under ambiguity. You know when to dig in, when to delegate to engineering leads, and when to escalate. You are comfortable saying “this plan won’t work” in a room full of senior leaders
• 12+ years of technical program management experience, with most of that time spent on infrastructure, platform, cloud, reliability, developer productivity, or modernization programs
• You do not need to be the architect, but you need enough technical depth to pressure-test plans, spot cross-system risk, and earn credibility with senior engineers
• Prior IC senior TPM experience at a hyperscaler, large SaaS platform, or AI-first company

Pay

USD 190,900 - 334,100