Senior Technical Customer Success Manager (Veza)

Join Veza as a Senior Technical Customer Success Manager, where you will be responsible for the end-to-end success of a defined portfolio of enterprise customers. You will engage regularly with CIOs, CISOs, and senior technology leadership, directly influence renewal outcomes, expansion opportunities, and executive satisfaction. This role requires a strong background in Cybersecurity and experience managing complex enterprise customers within Identity Access Management (IAM).

Assurer le succès des clients en gérant un portefeuille de clients stratégiques, en établissant des relations de confiance avec les dirigeants.

Compliance initiatives (SOX, ISO, NIST, SOC 2)

Zero Trust programs

About ServiceNow

Security transformation efforts

Responsibilities

• Diriger les efforts de renouvellement et d'expansion, en identifiant les opportunités et en influençant les résultats.
• Coordonner les ressources internes pour atteindre les résultats souhaités, en travaillant en étroite collaboration avec les équipes de vente et d'ingénierie.
• Demonstrated ownership of large, multi-threaded accounts with executive visibility
• Identity Governance & Administration
• Privileged Access Management
• Access certifications / User Access Reviews

Requirements

• Proven experience driving renewals, expansion, and long-term customer value
• 8+ years managing complex enterprise customers within Identity Access Management (IAM)
• Strong business and financial acumen with the ability to connect adoption to ROI

Comfortable operating in ambiguous, high-stakes environments

• Background in Cybersecurity is a requirement of the role
• Track record of proactively identifying risk and driving resolution
• Executive-level communication skills and presence
• Experience supporting identity, security, governance, or other mission-critical enterprise platforms is required

Preferred

• Experience within Identity Governance & Administration (IGA) is strongly preferred