Senior Solutions Architect

About Grafana Labs

Join Grafana Labs as a Senior Solutions Architect in a hands-on role focused on helping customers solve complex problems and drive business outcomes. You'll guide organizations through onboarding, implementation, and expansion, providing white-glove support and best practices. You'll operate at the intersection of code and customer needs, delivering high-impact training and tailored technical consulting. This role requires a strategic thinker with a passion for open-source software and a desire to make a meaningful impact on the customer experience.

Kubernetes (kubectl, Helm, Tanka preferred)

• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Vision to help us take our company to the next level

Responsibilities

• Guiding organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies.
• Delivering high-impact training, jumpstarting engagements, and offering tailored technical consulting to help customers succeed.
• Identifying recurring issues, monitoring support needs, and advocating for product improvements in close collaboration with internal teams.

Requirements

• Direct experience with o11y

Experience with Cloud Platforms - AWS, GCP, Azure

• Excellent communication skills to communicate with customers, partners, and internal members
• 5+ years of experience working on deployment teams, using project management techniques
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Located in Spain

Preferred

• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)

Pay

EUR 94,000 - 112,830