IT Support Engineer

Join Anthropic, a fast-growing AI safety and research company, as an IT Support Engineer. In this role, you will be responsible for providing technical support across our mostly macOS environment, diagnosing and fixing issues, supporting access management and employee lifecycle workflows, and contributing to automation efforts. You will have the opportunity to work closely with IT Engineering and Security, and grow into more technical infrastructure work over time.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person.
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) and handle escalations that need cross-team coordination.
• Experience supporting and administering other SaaS tools
• Familiarity with MDM fundamentals and endpoint management concepts

Requirements

Basic scripting (Bash or Python) for automation

• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed
• Experience using AI tools to improve personal or team productivity
• Take ownership of problems and follow through until they're resolved

Experience with Google Workspace administration

• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Strong troubleshooting skills, with a methodical and persistent approach
• Understanding of identity and access fundamentals: SSO, MFA, directory services
• Experience with Slack administration, including workspace management, permissions, and troubleshooting
• Hands-on IT support experience, ideally in a fast-paced environment

Clear communicator who enjoys helping people solve problems

• Interest in developing deeper technical skills and taking on more complex systems administration over time
• Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs

Pay

EUR 125,000 - 165,000