Documentation & Enablement Specialist

Join our team as a Documentation & Enablement Specialist, where you will bridge the gap between complex financial technology and user understanding. You will create high-quality, technically accurate, and visually engaging documentation, manage the documentation lifecycle for new product releases, and develop visually compelling training materials. This role requires excellent relationship-building skills, technical writing experience, and a strong design sensibility. Enjoy a range of benefits, including a 4-week vacation, health and wellness coverage, and a downtown Vancouver office.

Responsibilities

• Bridging the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation.
• Writing and maintaining high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
• Managing the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.

Requirements

• Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
• Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git). Experience with ERP systems or banking APIs is a strong asset
• Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups)
• Location: Ability to work from our downtown Vancouver office in the Guinness Tower
• Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams
• Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting
• A Bachelor’s degree in English or Communications, Technology or related field

Preferred

• Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred)
• Bonus Skills: Experience with AI technology or automation is a plus
• Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment