Account Manager

Join Lendscape as an Account Manager, where you will be the primary point of contact for a portfolio of clients, responsible for building relationships, developing account strategies, and ensuring client satisfaction. You will work closely with various teams within the company and have a direct impact on client retention and growth.

Servir como el principal punto de contacto y líder de relación de confianza para una cartera de clientes de Lendscape.

Collaborative: you work well with Support, Delivery, Product and Sales without needing to own their functions

About Lendscape

Accountability: you own outcomes, not just activities

Responsibilities

• Desarrollar y mantener una estrategia de cuenta clara y documentada para cada cliente, cubriendo sus objetivos comerciales, uso del producto, riesgos y oportunidades de crecimiento.
• Monitorear proactivamente la salud de cada cuenta — adopción, uso, satisfacción y sentimiento — y tomar medidas antes de que los problemas se agraven.
• Demonstrable success in retaining and growing client portfolios, including renewal ownership and expansion sales
• Relationship builder: you establish trust quickly at all levels, from operations teams to C-suite
• Proactive: you identify risks and opportunities ahead of clients raising them, not after

Requirements

• Comfortable operating in a global organisation with clients and colleagues across multiple time zones
• Proven track record in account management, customer success or a client-facing commercial role — ideally in B2B SaaS or fintech
• Experience managing complex, senior client relationships over multi-year engagements
• Organised: you can hold a complex picture across a portfolio of accounts without dropping threads
• Clear communicator: written and verbal, across both technical and commercial audiences
• Commercially sharp: you understand ARR, expansion, churn and how account management drives revenue outcomes
• Credible in fintech or lending: you understand the world our clients operate in
• Client-first mindset — you genuinely care about your clients' success, not just contract renewal
• Curious: you invest in understanding each client's business deeply
• Resilient and calm under pressure, particularly when managing escalations

Preferred

• Background in financial services, lending or financial technology is a strong advantage