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Sales Operations Manager

Grafana Labs

Skills

Required

  • GTM
  • data visualization
  • distill key takeaways
  • Excel / Google Sheets
  • formulas
  • pivot
  • tables
  • Salesforce reporting
  • dashboards
  • validation rules
  • SQL
  • BigQuery

Preferred

  • Xactly / Apttus / CaptivateIQ
  • Tableau / Looker
  • Grafana visualization
  • manage monthly compensation updates
  • GTM segmentation
  • territory planning

Join Grafana Labs as a Sales Operations Manager, where you'll support our go-to-market organization by managing advanced models, improving data structure, and strengthening operational processes. You'll work closely with the Revenue Operations and Compensation team, conduct deep-dive analyses on customer product engagement, and manage exceptions directly with sales. This is a fully remote position with a range of benefits, including 30 days of paid vacation, healthcare coverage, retirement planning, and professional development opportunities.

Responsibilities

  • Improving and maintaining core models of the account base related to consumption growth across the GTM organization.
  • Partnering with the Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes.
  • Conducting deep-dive analyses on customer product engagement to drive decisions around product investment, GTM segmentation, and territory planning.

Requirements

  • You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
  • Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways
  • Ability to work independently and drive analysis with minimal guidance
  • Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization
  • Experience with Salesforce reporting, dashboards, validation rules, and flows
  • Strong problem-solving skills – able to translate business challenges into structured models and insights
  • 4+ years of experience in strategy and operations, consulting, business analytics, or compensation
  • Proficiency in SQL and data orchestration between BigQuery and GTM tools
  • Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
  • Previous experience in open source

Preferred

  • Experience with compensation tools like Xactly, Apttus, or CaptivateIQ
  • Experience with data visualization tools like Tableau or Looker. Grafana visualization as a plus

Pay

USD 125,000 - 148,000

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