Customer Care Account Manager - German

Join Onepilot, a fast-growing customer support company, as a Customer Care Account Manager. In this pivotal role, you will manage a portfolio of clients, lead a dedicated team of customer support agents, and drive operational excellence and customer satisfaction. You will also build strong relationships with clients, optimize support processes, and identify growth opportunities. Enjoy a competitive salary, flexible remote policy, and opportunities for professional growth.

Lead and collaborate closely with a dedicated pool of 10 to 30 Onepilot agents (freelancers) assigned to your client portfolio, ensuring operational excellence and high-quality service delivery.

Responsibilities

• Build strong, long-term relationships with your portfolio of clients, acting as a strategic partner to help them scale their customer support operations.
• Design, implement, and continuously optimize support processes across your client portfolio, identifying improvement opportunities and driving operational performance.

Requirements

• Experience in customer support or operational roles
• Data-driven mindset with a passion for achieving goals and tackling new challenges
• Strong team player and confirmed problem solver
• Willingness to get hands-on when required
• Fluent in German & English. A third language is a plus.

Pay

EUR 36,000 - 45,000