Lead, Global Services Strategy & Operations

Join Klaviyo, a leading technology company that empowers creators to own their destiny. As the Global Services Operations Lead, you will manage a portfolio of operational projects, build and maintain systems and automations, support the development of operational metrics and dashboards, and collaborate with cross-functional teams. This is an individual contributor role that requires strong project management skills, hands-on experience with systems, and excellent communication abilities.

Responsibilities

• Independently manage a portfolio of operational projects and initiatives for Global Services Strategy & Operations, balancing multiple short- and mid-term priorities at once.
• Build, document, and maintain the systems and automations that support services reporting, alerting, and workflow needs.
• Support the development and upkeep of operational metrics and dashboards that inform PS Operations and leadership decisions.