Lead, Global Services Strategy & Operations

Join Klaviyo, a leading marketing automation platform, as the Global Services Operations Lead. In this individual contributor role, you will manage multiple projects, enhance systems, and drive process improvements. You will collaborate with various teams and stakeholders to ensure the success of our Global Services strategy and operations.

Responsibilities

• Independently manage a portfolio of operational projects and initiatives for Global Services Strategy & Operations, balancing multiple short- and mid-term priorities at once.
• Build, document, and maintain the systems and automations that support services reporting, alerting, and workflow needs.
• Support the development and upkeep of operational metrics and dashboards that inform PS Operations and leadership decisions.