Programs Operations Lead (Growth Levers)

Airbnb's Chief Business Officer (CBO) organization as the Program Operations Lead for Growth Levers. In this role, you will be responsible for coordinating and executing a fast-growing portfolio of local growth levers, including guest incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising. You will create a single roadmap, source of truth, and operating rhythm for these initiatives, ensuring alignment across various teams and driving successful execution at scale.

Own the operating system that turns a fast-growing portfolio of growth levers into coordinated, on-time execution.

Responsibilities

• Build and run the levers operating system, including the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance.
• Translate budget into an executable plan, track committed versus available spend across levers and markets, and give leadership a live view of where the money is going and what it is returning.
• Exceptional cross-functional orchestration in a heavily matrixed org — you create clarity where ownership is split across product, growth marketing, merchandising, finance, and regional and country operations, and you are a trusted partner to senior leaders up to the executive level
• Strong operating discipline — cross-workstream roadmaps, change-intake and sequencing, conflict resolution, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned
• Budget-to-execution fluency — comfortable translating multi-million-dollar budget decisions into roadmap and resourcing changes, and reporting spend and return to leadership
• Analytical fluency — you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers (SQL familiarity a plus)

Requirements

• This position is based in San Francisco and requires a strong background in program management, business operations, or marketing/GTM operations.
• 12+ years in program management, business operations, or marketing/GTM operations — ideally orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment
• Desirable: hands-on experience with one or more growth levers — incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships — and experience across international markets and time zones. Fluent written and spoken English; expected in office ~3 days per week
• Thrives in ambiguity and transition — comfortable operating while ownership models are still forming, with a strong bias to action, ownership, and ruthless prioritization

A proven track record establishing a new operating system or central coordination capability from scratch — intake, prioritization, RACI, cadence, and governance — and scaling it across many teams and geographies

Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from

USD 156,000 - 193,000