Enterprise Relationship Manager

Join BlackCloak as an Enterprise Relationship Manager, where you will be the main point of contact for a portfolio of enterprise clients. You will build relationships, monitor account health, analyze data, and coordinate trainings. This fully remote position offers competitive benefits, including medical, dental, vision, and a generous vacation policy.

Responsibilities

• Gérer un portefeuille de clients d'entreprise en tant que principal point de contact, en établissant des relations avec les sponsors, les champions et les dirigeants.
• Assurer la rétention et l'adoption des résultats pour votre portefeuille, y compris la rétention des logos, l'inscription, l'intégration et l'utilisation.
• Analyser l'utilisation et les données du compte pour trouver des tendances, mesurer l'impact et construire l'histoire pour chaque examen.

Requirements

• 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
• Ability to gather and interpret data/information to support client success
• Motivated to deliver great results and able to work with some independence
• Familiarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data

Strong organizational and time management skills

• Clear, confident communication, including presenting to senior F500 stakeholders
• Bachelor’s degree in a relevant field; advanced degree is a plus
• Willingness to travel to meet with clients when necessary

Preferred

• Familiarity with cybersecurity and privacy concepts, and interest in learning more

Pay

USD 90,000 - 100,000