Customer Success Manager

Join Britive, a fast-growing startup in the cybersecurity space, as a Customer Success Manager. In this role, you will be the strategic anchor for a portfolio of enterprise accounts, managing the entire post-sale relationship from initial deployment to long-term expansion. You will coordinate daily with various internal teams and keep senior executives informed of account health, risks, and opportunities. This is a fully remote position, and you must be based in the US or Canada.

Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale, building and maintaining deep, long-term relationships with technical stakeholders and executive sponsors.

Responsibilities

• Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout, while coordinating closely with Customer Success Engineers to drive technical implementation.
• Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items, while advocating for customer needs internally.

Requirements

• This role requires someone who thrives in a cross-functional environment

Must be based in the US or Canada

• Experience in a fast-paced, early-stage or high-growth startup; you know how to operate with limited resources and build process where none exists
• Exceptional communication and presentation skills — you can run a room of CISOs and a room of engineers with equal confidence
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly
• Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects
• Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models
• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication
• Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government)

Preferred

• Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault
• Prior experience at a PAM, IGA, or cloud security vendor

Pay

USD 120,000 - 150,000