Social Community Manager

Join Plaid as a Social Community Manager, where you'll build and run our social communities, engage with our audience, and bring customer and employee voices to the forefront. You'll manage day-to-day engagement across multiple platforms, define Plaid's voice on social media, and track engagement metrics. This role requires 3-5 years of experience managing B2B social channels, a strong understanding of internet culture, and a genuine interest in fintech or technology.

Construire et gérer les communautés sociales de Plaid, en écoutant attentivement et en transformant les conversations en confiance.

We encourage you to apply to a role even if your experience doesn't fully match the job description

Responsibilities

• Définir la voix de Plaid sur les réseaux sociaux, en partenariat avec le responsable des réseaux sociaux et l'équipe de marque.
• Surveiller les conversations et le sentiment sur les canaux, en signalant les tendances, les questions ou les risques.

Requirements

• Strong organizational skills, with the ability to manage multiple platforms and stakeholders at once
• 3-5 years of experience managing B2B social channels, in-house, including building community and customer advocacy
• A sharp, current feel for internet/meme culture and what's culturally relevant right now
• A level head under pressure, with good judgment on when to respond directly versus escalate
• Interest in fintech or technology, with a genuine curiosity to learn the space
• Working knowledge of LinkedIn, X, Instagram, YouTube, and Reddit, including the distinct culture and etiquette of each platform
• Strong, adaptable writing skills, with the ability to shift tone across channels while staying on-brand

Pay

USD 114,000 - 129,600