Senior Product Enablement Manager

Join Phorest, a leading software provider for salons and med-spas, as a Senior Product Enablement Manager. In this role, you will shape global product education and launch readiness, ensuring customer-facing teams are fully equipped to operationalize new capabilities. You will partner with various teams across the organization to establish scalable standards, drive digital adoption, and optimize product adoption globally. This is a high-impact opportunity to make a significant impact on internal product education and customer value.

About Phorest

• A growth mindset and comfort using AI, automation, and modern tools to optimize operational scale and self-service
• Deep expertise in designing scalable enablement, education, knowledge, or digital adoption programs
• Hands-on experience with digital adoption platforms (such as Pendo) and product analytics tools

Responsibilities

• Définir et faire évoluer l'approche mondiale de Phorest en matière d'habilitation des produits, de préparation au lancement et d'éducation interne.
• Collaborer avec les équipes produit, marketing produit, opérations de lancement et régionales pour traduire la stratégie produit en plans de lancement clairs.
• Concevoir des parcours d'apprentissage, des programmes de formation, des manuels et des écosystèmes de connaissances en libre-service qui renforcent la capacité produit.
• Strong analytical capability, using quantitative product/customer data and qualitative insight to identify knowledge gaps and drive solutions

Requirements

• Proven ownership of a strategic, cross-functional domain with significant organizational impact and a track record of driving complex product launches and change management
• Exceptional communication, facilitation, and storytelling skills, with the ability to translate complex product capabilities for various internal and external audiences
• 7+ years’ experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS discipline
• Strong product, customer, and commercial acumen with the ability to connect product capabilities to business outcomes and customer value
• Proven ability to influence senior stakeholders, build alignment, and deliver cross-functional outcomes without direct authority