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Onboarding Manager

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Join our team as an Onboarding Manager, where you will be responsible for managing the onboarding process for various types of clients, including merchants, business accounts, individual accounts, and crypto clients. You will act as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress.

This is a full-time position based in Limassol, Cyprus, with an attractive salary and benefits package.

Managing the onboarding process for various types of clients, including merchants and crypto clients, ensuring compliance with KYC/KYB procedures.

Responsibilities

  • Additionally, you will work closely with internal teams and external contractors to manage the end-to-end registration process, and collaborate with Risk and AML teams to ensure compliance with regulatory standards.
  • Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress.
  • Working closely with internal teams and external contractors to manage the end-to-end merchant and account registration process.

Requirements

  • Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels
  • Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking
  • English proficiency at B2 level or higher is required
  • University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries
  • Flexible and adaptable mindset in a fast-paced, evolving environment
  • Ability to understand complex structures and see the broader business and risk picture

Preferred

  • Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus
  • Technical knowledge or experience is considered an advantage