Senior Community Specialist

Join our team as a Senior Community Specialist, where you will play a crucial role in developing and executing community plans for our customer community groups and Employee Advocacy program. You will be responsible for content calendars, sourcing and developing content, monitoring escalations, and collaborating with stakeholders across the organization. This role requires deep community management experience, strong execution instincts, and a data-driven approach to engagement and strategy.

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway

About ServiceTitan

Data-driven mindset with the ability to collect, synthesize, and act on community and social data to inform strategy and prove impact

Responsibilities

• Develop and execute community plans across multiple brands, ensuring consistency and shared learnings.
• Source and develop content for customer community groups, feeding into content calendars and other editorial calendars.
• Monitor and route escalations across customer communities and social channels, prioritizing based on severity and cross-functional impact.
• Familiarity with Salesforce and Tableau

Requirements

• 5+ years of experience in social media, community management, customer service, support, or marketing

Ability to empathize with exceptional listening skills

• Comfortable building and presenting regular reporting on engagement, sentiment, and program performance to leadership
• Ability to build networks and develop genuine relationships and partnerships across teams and brands
• Experience running or contributing to an employee advocacy or ambassador-style program
• Strong communication skills - you know how to stir up great conversation, foster engagement and interaction, and listen
• Demonstrated ability to operate across multiple brands, products, or audiences without losing attention to nuance
• Familiarity with community platforms, page and group management, and content calendar management; experience with Gainsight strongly preferred
• Passion for working in an entrepreneurial, fast-paced, and evolving environment

Pay

USD 86,600 - 139,000

Benefits

• Flexibility to wear multiple hats - no job too small or too large