Senior Operations Manager

Join Vetcove, a rapidly growing startup in the animal health industry. As a Senior Operations Manager, you will be responsible for managing vendor performance, partner relationships, and analyzing operational data. You will work closely with product and engineering teams to drive improvements and operationalize new initiatives. This is a fully remote position with an open vacation policy, stock options, and comprehensive benefits.

Responsibilities

• Gérer la performance des fournisseurs en menant des revues de scorecard et en mettant en œuvre des plans d'action correctifs.
• Servir de point de contact principal pour un portefeuille assigné de fournisseurs de fulfillment, en menant des revues commerciales et en défendant Vetcove.
• Analyser des ensembles de données volumineux pour identifier les causes profondes et quantifier l'impact opérationnel.
• A documented record of relentless follow-through: you chase answers across organizations, escalate when needed, never let a thread die, and deliver on time without being reminded
• Self-directed and highly organized in a fully remote environment

Requirements

• Exceptional attention to detail: you notice the mismatched count, the silent data gap, the SLA miss buried in an average
• 5-8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain – ideally in roles where you were accountable for external partner performance
• Strong analytical skills: proficiency in SQL (or demonstrated equivalent), advanced Excel/Sheets, and comfort drawing defensible conclusions from large, messy datasets
• Experience managing vendor or partner relationships end to end; serving as a partner’s main point of contact, and balancing relationship-building with direct, constructive accountability conversations
• Excellent written communication and the ability to work cross-functionally with product and engineering teams
• Background in animal health, healthcare, or another regulated fulfillment category

Preferred

• Familiarity with BI/analytics tools (e.g., Hex, Looker, Tableau) and building or maintaining operational dashboards
• Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations

Pay

USD 100,000 - 150,000