Customer Success Manager

Join Beam, a global startup focused on building AI that serves society. As a Customer Success Manager, you will play a crucial role in ensuring the success of our AI-powered products in frontline services. You will build strong relationships with stakeholders, drive adoption, demonstrate impact, identify expansion opportunities, and act as the voice of the customer. This is a hands-on role that requires excellent relationship-building skills, strong multitasking abilities, and a results-driven mindset.

Establishing and nurturing strong relationships with clients, from frontline teams to senior leadership, to ensure successful adoption and utilization of Beam's software products.

Responsibilities

• Driving the growth of a portfolio of accounts by identifying opportunities for expansion, developing proposals, and leading contract negotiations.
• Acting as the voice of the customer by gathering feedback and insights to inform product improvement and enhance the overall customer experience.

Pay

GBP 45,000 - 60,000