Staff Product Manager (Comms Platform)

Join Affirm as a Staff Product Manager for our Comms Platform. In this role, you will modernize our communication infrastructure and build shared capabilities for a more coordinated customer experience. You will work closely with Engineering and various cross-functional teams to set product direction and drive adoption. This position offers a remote-first work environment, generous time off, health benefits, and opportunities for learning and development.

GBP 142,000 - 190,000

Responsibilities

• Definir la estrategia y la hoja de ruta del producto para la plataforma de comunicaciones, conectando las necesidades del cliente, las prioridades comerciales y las oportunidades técnicas.
• Liderar iniciativas complejas de la plataforma desde la estrategia hasta el lanzamiento y la adopción, trabajando en estrecha colaboración con Ingeniería y socios interfuncionales.
• Construir relaciones sólidas en toda la empresa para que las necesidades de comunicación para nuevos productos, mercados y recorridos del cliente se comprendan y se reflejen en los planes de la plataforma.
• Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs

Requirements

• 8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms
• Strong product judgment and the ability to turn complex, ambiguous problems into a clear strategy and actionable roadmap
• Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required
• A customer-first mindset and the ability to stay focused on the experience the platform ultimately creates, even when working deep in infrastructure
• Comfort operating with ambiguity, using judgment and available information to move work forward while adapting as you learn
• Strong cross-functional influence and the ability to build alignment across teams with different priorities and constraints
• Strong analytical and business judgment, including the ability to weigh customer impact, operating complexity, cost, and risk when making decisions
• A track record of taking products beyond launch and driving adoption across multiple teams or customer groups
• Clear written and verbal communication skills, with the ability to make complex topics understandable and bring stakeholders along in the decision-making process