Senior Product Acceleration Specialist (Auth0)

Auth0, a leading identity platform, as a Senior Product Acceleration Specialist. In this highly technical role, you will drive customer success, product adoption, and retention across our most strategic Global 2000 enterprise accounts. You will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, guiding them through their deployment journeys and troubleshooting complex technical issues. You will also partner with sales engineering and go-to-market teams during the rollout of new product introductions, assist customer development teams with architectural guidance, and act as a technical liaison between enterprise customers and Auth0's product management.

Guide customers through their deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues.

Responsibilities

• Act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.
• Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs), developing high-impact Proof of Concepts (PoCs) and technical enablement assets.

Requirements

• Experience: 6+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts
• Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks, etc.) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, and automated fraud attacks, etc.)
• Full-Stack Development Skills: Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs
• Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions
• G2K Enterprise Experience: Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers
• Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required
• Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders

Preferred

• Identity Protocols & Security: Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM

Pay

USD 169,000 - 232,000