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Technical Customer Success Manager

Redpanda Data

Skills

Required

  • data infrastructure / distributed systems / developer platforms
  • AWS
  • Kubernetes
  • TAM
  • Azure
  • VPC
  • Apache
  • Kafka / streaming
  • Pulsar
  • Prometheus
  • Python / Bash

Preferred

  • data platforms / complex enterprise software implementations
  • MEDDIC

Join Redpanda, a fast-moving, diverse, and people-first organization. As a Technical Customer Success Manager, you will own the post-sale technical relationship with our customers, drive accelerated time to production, and turn technical success into customer-led growth. You will act as the customer's trusted technical advisor, lead technical onboarding and adoption, run regular cluster health checks, and own technical escalations end to end. This is a remote-first position with comprehensive healthcare, 401(k) matching, unlimited PTO, and more.

About Redpanda Data

Infrastructure as code (Terraform, Helm)

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them

Responsibilities

  • Assurer la relation technique post-vente avec les clients, en conduisant l'adoption technique et en garantissant le succès.
  • Coordonner les ressources de Redpanda pour résoudre les problèmes techniques, en agissant en tant que conseiller technique de confiance pour le client.
  • Gérer les escalades techniques de manière proactive, en collaborant avec le support et l'ingénierie pour analyser et résoudre les problèmes.

Requirements

  • 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
  • Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
  • Strong program and stakeholder management across technical and executive audiences
  • Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
  • Ability to break down complex problems into manageable components and drive solutions
  • Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
  • Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
  • Proven ability to manage technical escalations to mutually agreeable outcomes
  • Experience working in a fast-moving, 100% distributed team
  • Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
  • Observability tooling such as Prometheus and Grafana
  • Scripting in Python or Bash
  • Cloud or Kubernetes certifications (AWS, CKA)

Preferred

  • Experience with large-scale data platforms or complex enterprise software implementations
  • SFDC, Metabase, Qlik
  • Familiarity with MEDDIC or similar sales methodologies