Senior Strategic Partner Operations Analyst

Join ServiceNow as a Senior Strategic Partner Operations Analyst, where you will serve as the primary Pre-Buy contact for the company's largest Global System Integrator (GSI). You will own the weekly operating cadence, balance partner advocacy with internal compliance, and manage end-to-end Pre-Buy execution. Additionally, you will partner with various teams to identify pipeline opportunities, enable the field with sales and partner resources, and coordinate across multiple departments to drive approvals and maintain a single source of truth for all Pre-Buy and LOI decisions.

Responsibilities

• Servir como el contacto principal para las negociaciones previas a la compra con el GSI más grande de ServiceNow, gestionando la estructura de acuerdos y las excepciones.
• Gestionar la ejecución de Pre-Buy de principio a fin, trabajando de manera transversal como un gerente de proyectos para eliminar barreras y proporcionar puntos de escalación.
• Coordinar con el Deal Desk, Revenue Operations, Finance, Legal y Comp para impulsar aprobaciones limpias y mantener una única fuente de verdad para todas las decisiones de Pre-Buy.
• Strong program management discipline: runs multi-stakeholder programs with clear milestones and exec visibility without hand-holding
• Self-starter with a track record of stepping into ambiguity, diagnosing what's broken, and building durable process independently
• Direct experience working with or within a large GSI or strategic channel partner — understands how GSIs structure deals, allocate budgets, and consume licenses
• Ability to influence across Finance, Legal, Deal Desk, and Comp without direct authority
• Experience owning channel sales motions: deal intake, pipeline forecasting, compensation treatment, and partner-facing reporting cadences
• 5+ years in Channel Sales, Partner Operations, GTM Operations, or Sales Strategy in global enterprise SaaS

Requirements

• Operates with calm urgency in high-stakes, quarter-end environments with competing priorities
• Comfort with enterprise SaaS deal mechanics: NNACV/ACV, GRR/NRR, revenue bridge normalization, and crediting models
• Prior experience supporting a large GSI relationship (Cognizant, Infosys,) at global scale
• Proficiency with Salesforce, Power BI, and advanced Excel for operational reporting
• Familiarity with LOI structures, deal governance, and revenue bridge accounting
• Experience managing GEO-distributed programs across EMEA, AMS, and APAC

Preferred

• Experience with prepaid, or inventory-based GTM models; familiarity with burndown accounting and OPTY reconciliation mechanics

Pay

USD 94,000 - 155,100