Client Success Manager (Arrive Fresh)

Arrive, a growing logistics company, as a Client Success Manager focused on the fresh produce vertical. In this leadership role, you will manage our produce shippers, optimize business processes, and drive strategic initiatives within the produce supply chain.

Responsibilities

• You will be the main point of contact for fresh-produce shippers, growers, receivers, and carriers, and will monitor shipments, coordinate with carriers, and manage cold-chain expectations.
• You will also coach a team of Client Success Representatives, guide new produce shippers through onboarding, conduct regular business reviews, drive account retention and growth, and collaborate with cross-functional teams.
• Serve as the primary trusted advisor and daily point of contact for a portfolio of produce freight clients, ensuring their needs are met and issues are resolved promptly.
• Monitor shipments, coordinate with carriers, manage cold-chain expectations, and prevent transit issues before they impact the client's bottom line.
• Coach a team of Client Success Representatives to understand the knowledge and service skills required to perform at a high level for Produce Customers.

Requirements

• Exceptional communication, high-pressure problem-solving, active listening, and composure during time-critical crisis management

Preferred

• Proficiency in Transportation Management Systems (TMS), CRM software (e.g., Salesforce), and data analytics or spreadsheet tools
• Industry Knowledge: Familiarity with reefer freight, temperature-controlled transport, produce seasonality, or USDA/FDA food-transit standards is a strong plus
• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent operational experience)
• Experience: 3+ years of experience in customer success, account management, or operations within freight brokerage, third-party logistics (33L/3PL), or supply chain management