Customer Success Manager (Asset Intelligence)

Join MaintainX as a Customer Success Manager (CSM) - Asset Intelligence. In this role, you will help customers adopt our asset intelligence solutions, integrate live equipment data, and ensure measurable ROI. You will collaborate with various teams, drive value realization, educate customers, monitor health, and be the voice of the customer. Benefits include flexible time off, training and development investments, competitive salary and equity opportunities, and comprehensive healthcare coverage.

About MaintainX

Proven ability to translate technical concepts into business value. You can explain how streaming data from equipment leads to usage‑based maintenance and condition‑based work orders, and how predictive analytics reduces downtime and maintenance costs

Responsibilities

• Assister les clients dans l'adoption des solutions d'intelligence des actifs de MaintainX, en intégrant les données d'équipement en direct et en garantissant un retour sur investissement mesurable.
• Établir des relations de confiance avec les clients, comprendre leurs objectifs de maintenance et de fiabilité, et devenir une ressource de référence sur la maintenance prédictive et la surveillance basée sur les conditions.
• Collaborer avec les équipes de vente, de support, de produit et d'ingénierie pour identifier les opportunités de vente incitative et croisée, résoudre rapidement les problèmes et influencer les priorités de la feuille de route.

Requirements

• Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams
• Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike
• Familiarity with industrial maintenance practices and predictive maintenance concepts. You have worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
• 4+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders
• Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action