Technical Helpdesk Engineer Automotive 100% remote

Join MSX International, a leading technology-enabled business process outsourcing company in the automotive industry. As a Technical Helpdesk Engineer, you will tackle complex diagnostic repair cases, analyze root causes, and design lasting solutions. You will contribute to customer satisfaction, monitor repair success, review existing processes, communicate with retailer staff, and build relationships with retailers and customers. This is a remote position with a competitive salary and various company benefits.

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

Responsibilities

• Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service.
• Following the repair process, monitoring success, analyzing and reporting on gaps, and advising on how to fill them.
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, and documenting complex technical issues.
• This role is made for you if you…

Requirements

• are trained and certified to ‘Master Technician’ status or equivalent

have (electrical) diagnosis skills and experience

• can investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude’
• Full time (Monday – Friday)
• 100% work from home option possible within the UK

Preferred

• have high voltage/EV experience (desirable)

Pay

Competitive Salary up to £34.000

Benefits

• Company Laptop
• Other company benefits include:
• 25 days annual leave
• Company contributory pension plan
• Cash back health care scheme
• Life assurance
• Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.