Customer Experience Team Leader
Hermès
- Hong Kong, Hong Kong SAR, Hong Kong
- 6+ years
- Posted
This job is closed: the employer no longer lists it.
Skills
Preferred
- analyzing client buying behavior
- monitoring KPIs
- delivering clienteling training sessions
- Analyze client buying behavior
- lifecycle
Join our team as a Customer Experience Manager at Pacific Place or as a Customer Experience Team Leader at Elements.
Responsibilities
- In this role, you will be responsible for proposing and implementing a comprehensive client engagement strategy, analyzing client buying behavior, maximizing engagement opportunities, designing client engagement tools, monitoring KPIs, collaborating with various teams, conducting regular analysis of clienteling performance, supporting product launches, delivering clienteling training sessions, and enhancing the exclusivity of VIP customers.
- Propose and implement comprehensive client engagement strategies to improve client recruitment, engagement, and retention.
- Analyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performance.
- Maximize engagement opportunities by offering personalized or special occasion gifting to create exclusive and impactful client experiences.
Requirements
- The ideal candidate will have a minimum of 6 years of relevant experience in luxury retail or a similar capacity, strong business sense, leadership skills, and proficiency in English and Chinese.