Staff Software Engineer (Robinhood Command Center)

Join Robinhood, a fast-paced and high-performing team focused on applying frontier technologies to solve major financial problems. As a Staff Software Engineer in the Robinhood Command Center, you will play a key role in incident leadership, operational excellence, and reliability tooling. You will work closely with various engineering teams to improve operational excellence and incident response, and you will own the processes and tools that enable fast, high-quality incident response.

Serve as a technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure.

Responsibilities

• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents.
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact.
• Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)

Requirements

• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
• 8+ years of software engineering experience, including significant experience operating production systems
• Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
• 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design

Pay

USD 230,000 - 270,000