Telematics Service Desk Analyst

Join MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As a Telematics Service Desk Analyst, you will support the Connected Car workforce and manage your own workload within a global team. You will become an expert in Connected Car Technologies, oversee global markets, and ensure service level agreements and KPIs are met. This is a full-time position based in Gaydon, with a salary of up to £27,500 per annum and various company benefits.

Devenir un expert dans les technologies de voiture connectée et superviser les marchés mondiaux.

About MSX International

• Results orientated with a determination to make things happen
• Potential to progress within the company, with global opportunities updated regularly.
• With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement

• Our proven track record means that we now partner with almost every car manufacturer on the market.
• To empower Movers and Makers to thrive in our ever-changing world
• To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
• To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Responsibilities

• Gérer les cas, les incidents, les escalades techniques et le traitement des tickets.
• Assurer le respect des processus et des procédures, générer des rapports et distribuer aux parties prenantes clés.
• Desirable: Qualification within IT service delivery
• Process orientated with great attention to detail
• Actionable Insights

Requirements

• Desirable: 1+ years customer service experience
• Strong knowledge of Telecommunications, Telematics, IT Services
• Intermediate experience with Microsoft Office – Excel, PowerPoint etc • Intermediate experience with Google Package – Gmail, Drive etc
• Experience in troubleshooting technical issues

Good analytical skills & publishing supporting documentation

• A keen interest in technology, keeping abreast of advances and news
• Desire to learn through provided training and personal development

A highly motivated, energetic and inspirational team player

• Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
• Confident and out-going with exceptional networking and inter-personal skills
• Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
• Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
• Ability to work as an individual, part of a small shift team and a larger operational team
• Strong problem-solving skills
• 40 Hours per week (between 08:00 – 17:30)

Preferred

• Repair Optimization & Compliance

Pay

Salary up to £27,500 per annum pro rata, based on experience

Benefits

• Contractual coverage of all Bank Holidays
• Other company benefits include:
• 25 days annual leave
• Company contributory pension plan
• Cash back health care scheme
• Life assurance
• Car salary exchange scheme
• Learning Solutions

• 1 week of earlies every 4 weeks (05:00 – 13:300)
• Based in Gaydon

Parts, Accessories & Service Performance

Distribution & Sales Performance

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.