Supervisor, Contracts & Incentives

& Incentives Supervisor is crucial to the fulfilment of orders across a broad spectrum of Tesla Energy products. This position will be fully responsible for the performance of the cross-functional teams moving individual projects from order through system incentive capture in each region with an emphasis on contracts, pricing & incentives compliance.

Responsibilities

• The Supervisor will ensure that the team is successfully operating and completing all assigned functions and responsibilities within established service level objectives and meeting the set regional targets.
• Utilizing a servant leadership mind-set and superior communication skills, the Supervisor will provide individual coaching to agents to help them realize their full potential.
• The Supervisor will dive into individual jobs to review quality and provide feedback.
• The Supervisor will work to develop process improvement projects as well as ongoing automation initiatives.
• Lead the regional team to achieve defined business objectives and performance goals
• Manage and improve team and individual productivity, including output, quality, and cycle-time performance
• Reduce rework and delays by identifying inefficiencies and reinforcing best practices
• Develop team capability through coaching, mentoring, and ongoing knowledge sharing
• Maintain strong understanding of products and end-to-end order fulfillment processes
• Use reporting and analytics to monitor performance and drive continuous productivity improvements
• Partner with internal teams to implement process enhancements that improve customer experience and operational outcomes

Requirements

• 3+ years of experience leading people or teams, with demonstrated ownership of performance outcomes
• Strong leadership, judgment, and decision-making skills, including the ability to resolve complex or escalated issues
• Proven ability to analyze data, use metrics to drive results, and provide clear, actionable feedback
• Self-directed, independent thinkers who can operate effectively with limited direction or changing priorities

Benefits

• Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

• Short-term and long-term disability insurance (90 day waiting period)
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program