Security Operations Center (SOC) Operator

• As a SOC Operator, you can expect to play a crucial role in supporting the business.
• Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents.

Responsibilities

• Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment.
• You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio.
• Collaboration with other teams is essential for effective incident resolution.
• Operators will troubleshoot, assess, and triage security related issues as required.
• Expect to stay updated on the latest security trends to continuously support the organization.
• Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role.
• Continuous learning and professional development are also important.
• The ideal candidate is trustworthy and consistently demonstrates excellence.
• Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls

Conduct investigative video reviews and report findings

• Dispatch security, fire, EMS, or other response personnel as required
• Provide exceptional customer service while supporting external partners with requests via email and/or phone
• Assist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requests
• Monitor fire alarm systems, investigate and document as they come in to the internal fire team
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

Requirements

• 1+ years of experience in dispatch, call center, or a security operations center environment
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
• Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
• Ability to work all shifts including nights and weekends
• Problem-solving analytical mindset

Benefits

• In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
• Employee Stock Purchase Plan (ESPP)
• Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
• Employee Vehicle Purchase Program
• Model 3 Experience Program
• Employee Merchandise Discounts
• Celebratory Gifts for Special Occasions
• Employee Referral Program
• The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.