Customer Service TXU

Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation

Responsibilities

• Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents will.serve customers by providing product and service information; resolving product and service problems.
• Review, analyze and respond to customer billing inquiries.

Resolve customer issues or questions

• Processing payment deferrals.
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan

Accurately enroll the customer in the correct plan

• 1 year of customer: call center, retail or helpdesk.
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of TXU Energy processes and policies .
• Build trust and rapport with the TXU Customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand “client call flow” and Texas Utility regulation
• Ensure no Public Utilities Commission Complaints are filed